Frequently Asked Questions

How can I start using Cloudivize?


Cloudivize Professional Subscription Plan is open for all, and it allows a single user to associate one Vendor account (AWS or Azure).

With this Subscription Plan, you can view Cloud assets and operate freely, but you cannot invite any users and you cannot associate additional Cloud accounts.




Is Cloudivize a Cloud Web solution?


Yes, Cloudivize is a SaaS platform, with a lightweight, browser-based frontend. Users don’t need any infrastructure on their device, except a Web browser such as Chrome, Firefox, Edge, or Internet Explorer (version 11 and above)




Is Cloudivize available as a desktop installation?


No, we only support a SaaS model, and we don’t provide an installable version.




How will Cloudivize fetch my AWS account assets?


During user registration, the customer provides AWS Credentials (Access Key/Secret Key or IAM role) to enable Cloudivize to connect to the customer AWS account.

Cloudivize uses these credentials, and pulls data from AWS, process and render to the Cloudivize canvas. Nothing from the customer’s assets or its information is stored on the Cloudivize side, all data fetching, processing, and rendering is done on live-mode and on the fly.




What AWS Credentials do I need to provide?


Cloudivize supports the secuired connection using Cross-Account IAM role.

The provided IAM Role used by Cloudivize to connect to your account and fetch the needed information to provide you the best visual view of your AWS assets.

You can control the roles permission and policy as you want; it can be read-only or limited privileges. Please note, that whatever you limit at the role will be reflected in Cloudivize Solution behavior. E.g. if the role granted is read-only, then you will not be able to operate or modify the assets from within Cloudivize, or, if you are not granting the role to view any AWS services, then this service assets will not be seen on Cloudivize.

For more details, https://www.cloudivize.com/aws-credentials-config




Can I see how Cloudivize connects to my AWS account?


Yes, if you are using Cross-Account IAM role credentials mode. In this mode, Cloudivize identifies with your AWS account as “Cloudivize-Session”, so you can see what is done during each session on your CloudWatch.




How are my Cloud Vendor Credentials stored?


Cloudivize takes the top most measures to protect your stored credentials. We use multiple defense layers that prohibit any external access, and we have not even enabled our own employees to see this data.




What type of data stored is on Cloudivize?


Cloudivize doesn’t store any information about user's Cloud assets. Aside from the user credentials (login information and Cloud Vendor Credentials), Cloudivize stores only two things: (1) metadata and configuration for Cloudivize operations, e.g. user profile and the view configurations, and (2) anonymous analytics.

For more details, https://www.cloudivize.com/security




What are the security measures and data protection of Cloudivize?


At Cloudivize Technologies, we use the top security measures to protect user privacy and provide data security. Thus, (1) the system is highly protected from unauthorized access, (2) all data communication is encrypted, (3) user credentials are multi-level encrypted, and (4) only the company SCO has a way to access the key store and none of our employees can do so.




Does Cloudivize provide any support?


Yes, for now we have the basic support package for all our users. You can report any incident from within the application and our support will get back to you during normal working hours.




How are AWS asset costs fetched?


A user can (optionally) provide any of their existing (previously defined) AWS Usage Billing reports and Cloudivize will analyze the assets costs. Once you have provided the AWS Credentials, Cloudivize will pull all available usage reports defined on your account and you can select the report you want Cloudivize to use.

If a user does not provide the billing report, then Cloudivize will not present any asset costs.

The cost information depends on your report definition, so if your AWS Usage report is hourly, the information will be updated hourly.

If you are associating a Member AWS account (e.g. at consolidated billing mode), then you can provide a delegation IAM role from the Master AWS account to allow Cloudivize to access the referred report.

For more information https://www.cloudivize.com/billing-report-config




Can I associate any Cloud account more than once?


No, Cloudivize limits to one association per Cloud account. If you try to associate your user to an AWS or Azure account that was previously associated (by another user), then you will get a relevant message alerting you that this account already associated with Cloudivize.

Additionally, we alert the original user who associated this account about your attempt!




What are the available Subscription Plans?


Besides the Professional Plan, Cloudivize offer a Team Plan, with which you can invite a limited number of users and collaborate on the same account.

Also, we have the Enterprise Plan, where you can invite an unlimited number of users and an unlimited amount of roles.

Follow up on our up-to-date Subscription Plan https://www.cloudivize.com/price




How I can upgrade my Professional subscription to Team subscription?


From within the Cloudivize solution at the Account Settings, you can purchase any available subscription plan. You can also change your plan if you already have one.

Please note, our subscription is monthly based, so if you change you plan before the end of the month, you will be charged for the rest of the month on the previous plan too.




Login with Amazon


Login with Amazon is identity provide only, which means that it used to authenticate the user, but it does not mean that we can pull AWS credentials using this mode. You still need to provide AWS credentials.

This authentication mode is supported to allow users to reuse their existing Amazon credentials instead of creating new one.




How are data links (traffic relationships) configured?


If you activated Flow Logs on any asset (for AWS it can be VPC level, EC2 Instance or Network Interface. At Azure it is at the Network Security Group), Cloudivize knows how to analyze this information and present those as relationships within Cloudivize Canvas.




Is Cloudivize certified by AWS?


As an APN (Amazon Partner Network) Technology Partner, Cloudivize has the acknowledgment of AWS for its value proposition to AWS customers and for the solution correctness.




Why Cloudivize is not accepting my AWS/Azure Credentials and I keep getting red indications at Account Settings?


Your AWS credentials or Azure Credentials should be valid ones. Please double check that you provided the correct credentials

Here are two hints for troubleshooting the problem:

  1. For AWS accounts, check the following:
    1. The provided IAM Role stil exist. It may be deleted underneath by other Admins at your AWS account
    2. The provided IAM Role allows to Assume Role. It can be changed by other Admins.
    3. the Provided External ID still valid
    4. If the problem persist, please look at AWS troubleshooting documentation
  2. For Azure, Check the following:
    1. Make sure the Application Id provided still exist. It may be deleted by other Admins at your Azure account
    2. Make sure the provided Secret still valid, you may beed to renew it
    3. Make sure the Application provided still has the appropiate Role attached




What Azure Credentials do I need to provide?


Cloudivize uses AD Application identity to connect to your Azure Account.

The AD Application defined by you and controlled by you. thus, the permission Cloudivize gets to your Azure account is inherited from this configuration.

You can control the roles permission as you want; it can be a Reader or limited privileges. Please note, that whatever you limit at the role will be reflected in Cloudivize Solution behavior. E.g. if the role granted is Reader, then you will not be able to operate or modify the assets from within Cloudivize, or, if you are not granting the role to view any Azure service, then this service assets will not be seen on Cloudivize.

For more details, https://www.cloudivize.com/azure-credentials-config




Do you have any other questions?


Please refer to our rich documentation at https://www.cloudivize.com/documentation-center





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